Incorrect Customer Data

Incident Report for sendwithus

Resolved

The root problem has been resolved. Sendwithus support will be reaching out to impacted customers.

Posted Mar 15, 2023 - 21:36 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Mar 15, 2023 - 19:49 PDT

Identified

The issue has been identified and a fix is being implemented.

Posted Mar 15, 2023 - 17:18 PDT

Update

We have temporarily disabled the feature while we investigate.

Posted Mar 15, 2023 - 16:01 PDT

Investigating

We are investigating the issue where users are seeing incorrect data in the customer's panel

Posted Mar 15, 2023 - 15:52 PDT

This incident affected: Web Interface.