tag:status.sendwithus.com,2005:/historysendwithus Status - Incident History2024-03-28T11:40:03-07:00sendwithustag:status.sendwithus.com,2005:Incident/184260522023-09-07T12:59:14-07:002023-09-07T12:59:14-07:00Sendwithus connectivity issues<p><small>Sep <var data-var='date'> 7</var>, <var data-var='time'>12:59</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'> 7</var>, <var data-var='time'>12:47</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Sep <var data-var='date'> 7</var>, <var data-var='time'>12:43</var> PDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Sep <var data-var='date'> 7</var>, <var data-var='time'>12:39</var> PDT</small><br><strong>Investigating</strong> - Some customers are experiencing intermittent connectivity issues with Sendwithus. The team is investigating.</p>tag:status.sendwithus.com,2005:Incident/183148782023-08-29T19:31:19-07:002023-08-29T19:31:19-07:00Image upload failures<p><small>Aug <var data-var='date'>29</var>, <var data-var='time'>19:31</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>29</var>, <var data-var='time'>19:17</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Aug <var data-var='date'>29</var>, <var data-var='time'>19:09</var> PDT</small><br><strong>Investigating</strong> - Our upstream image upload management provider is currently experiencing an outage and our engineering team is looking into it.</p>tag:status.sendwithus.com,2005:Incident/180335232023-08-02T10:55:55-07:002023-08-02T10:55:55-07:00Elevated error rates<p><small>Aug <var data-var='date'> 2</var>, <var data-var='time'>10:55</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'> 2</var>, <var data-var='time'>10:35</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Aug <var data-var='date'> 2</var>, <var data-var='time'>10:29</var> PDT</small><br><strong>Investigating</strong> - Some customers are experiencing higher than normal error rates in the dashboard and API. The Sendwithus team is investigating.</p>tag:status.sendwithus.com,2005:Incident/178586622023-07-14T11:00:00-07:002023-07-21T13:51:40-07:00Inline Attachment Issue<p><small>Jul <var data-var='date'>14</var>, <var data-var='time'>11:00</var> PDT</small><br><strong>Resolved</strong> - A subset of emails sent between 2 am and 11 am PDT July 14th had incorrect inline attachments added to them. Our team has identified and resolved the issue. Sendwithus support will be reaching out to impacted customers.</p>tag:status.sendwithus.com,2005:Incident/177109142023-07-12T20:31:01-07:002023-07-12T20:31:01-07:00Infrastructure Maintenance<p><small>Jul <var data-var='date'>12</var>, <var data-var='time'>20:31</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'>12</var>, <var data-var='time'>19:51</var> PDT</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Jul <var data-var='date'>12</var>, <var data-var='time'>19:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'>28</var>, <var data-var='time'>09:56</var> PDT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance. During this time log search will be unavailable. Email sending and delivery is unaffected.</p>tag:status.sendwithus.com,2005:Incident/175514892023-06-27T23:00:05-07:002023-06-27T23:00:05-07:00Infrastructure Maintenance<p><small>Jun <var data-var='date'>27</var>, <var data-var='time'>23:00</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'>27</var>, <var data-var='time'>19:01</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'>12</var>, <var data-var='time'>13:48</var> PDT</small><br><strong>Scheduled</strong> - During the maintenance window users may run into issues with the Sendwithus logs page. Email sending and the Sendwithus API are unaffected.</p>tag:status.sendwithus.com,2005:Incident/174130182023-06-20T19:48:51-07:002023-06-20T19:48:51-07:00Infrastructure upgrades<p><small>Jun <var data-var='date'>20</var>, <var data-var='time'>19:48</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'>20</var>, <var data-var='time'>19:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'>29</var>, <var data-var='time'>16:47</var> PDT</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Jun <var data-var='date'>20</var>, <var data-var='time'>19:00</var> PDT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance. During this time, there will be a 45 minute window where the Sendwithus dashboard will be inaccessible. Emails will continue to send.</p>tag:status.sendwithus.com,2005:Incident/174130052023-06-13T19:17:49-07:002023-06-13T19:17:49-07:00Infrastructure upgrades<p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>19:17</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>19:02</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'>29</var>, <var data-var='time'>13:40</var> PDT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance. During this time, there will be a 15 minute window where the Sendwithus dashboard will be inaccessible. Emails will continue to send.</p>tag:status.sendwithus.com,2005:Incident/173547252023-06-07T20:16:42-07:002023-06-07T20:16:42-07:00Infrastructure Maintenance<p><small>Jun <var data-var='date'> 7</var>, <var data-var='time'>20:16</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'> 7</var>, <var data-var='time'>19:41</var> PDT</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Jun <var data-var='date'> 7</var>, <var data-var='time'>19:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'>24</var>, <var data-var='time'>10:11</var> PDT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.sendwithus.com,2005:Incident/171462992023-05-23T23:00:11-07:002023-05-23T23:00:11-07:00Infrastructure Maintenance<p><small>May <var data-var='date'>23</var>, <var data-var='time'>23:00</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'>23</var>, <var data-var='time'>19:01</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'> 4</var>, <var data-var='time'>11:41</var> PDT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.sendwithus.com,2005:Incident/173417392023-05-23T10:33:33-07:002023-05-23T10:33:33-07:00Email Logs Page Availability Issues<p><small>May <var data-var='date'>23</var>, <var data-var='time'>10:33</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'>23</var>, <var data-var='time'>08:02</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>May <var data-var='date'>23</var>, <var data-var='time'>07:56</var> PDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>May <var data-var='date'>23</var>, <var data-var='time'>07:45</var> PDT</small><br><strong>Investigating</strong> - Our engineering team is currently investigating an issue with the Email logs page. Email sending may be delayed.</p>tag:status.sendwithus.com,2005:Incident/171477632023-05-04T16:17:58-07:002023-05-04T16:17:58-07:00API availibility issues<p><small>May <var data-var='date'> 4</var>, <var data-var='time'>16:17</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'> 4</var>, <var data-var='time'>15:43</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>May <var data-var='date'> 4</var>, <var data-var='time'>15:17</var> PDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>May <var data-var='date'> 4</var>, <var data-var='time'>14:45</var> PDT</small><br><strong>Investigating</strong> - Some customers are running into issues connecting to the Sendwithus API and dashboard. Our engineers are currently looking into the issue.</p>tag:status.sendwithus.com,2005:Incident/169842382023-04-27T11:40:59-07:002023-04-27T11:40:59-07:00Elevated API Error rates<p><small>Apr <var data-var='date'>27</var>, <var data-var='time'>11:40</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'>27</var>, <var data-var='time'>11:22</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Apr <var data-var='date'>27</var>, <var data-var='time'>11:20</var> PDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Apr <var data-var='date'>27</var>, <var data-var='time'>10:53</var> PDT</small><br><strong>Investigating</strong> - Some customers may be experiencing elevated error rates on the Sendwithus API. We are investigating.</p>tag:status.sendwithus.com,2005:Incident/165177392023-03-15T21:36:30-07:002023-03-15T21:36:30-07:00Incorrect Customer Data<p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>21:36</var> PDT</small><br><strong>Resolved</strong> - The root problem has been resolved. Sendwithus support will be reaching out to impacted customers.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>19:49</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>17:18</var> PDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>16:01</var> PDT</small><br><strong>Update</strong> - We have temporarily disabled the feature while we investigate.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>15:52</var> PDT</small><br><strong>Investigating</strong> - We are investigating the issue where users are seeing incorrect data in the customer's panel</p>tag:status.sendwithus.com,2005:Incident/165177072023-03-15T21:31:58-07:002023-03-15T21:31:58-07:00Mailgun Webhook issues<p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>21:31</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>20:44</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>15:48</var> PDT</small><br><strong>Identified</strong> - We're experiencing issues with forwarding Mailgun webhooks to accounts. The team has identified the problem and are working on a resolution.</p>tag:status.sendwithus.com,2005:Incident/157796752023-01-23T23:00:27-08:002023-01-23T23:00:27-08:00Infrastructure Maintenance<p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>23:00</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>19:58</var> PST</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>19:01</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'> 5</var>, <var data-var='time'>09:48</var> PST</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time. Some customers may notice a slight increase in errors on the Sendwithus API. These are safe to retry.</p><p><small>Jan <var data-var='date'> 5</var>, <var data-var='time'>09:48</var> PST</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time. Some customers may notice a slight increase in errors on the Sendwithus API. These are safe to retry.</p>tag:status.sendwithus.com,2005:Incident/127468832022-11-07T13:40:03-08:002022-11-07T13:40:03-08:00Some emails failing to render and send correctly<p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>13:40</var> PST</small><br><strong>Resolved</strong> - The underlying problem has been resolved and all failed emails have been resent.</p><p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>12:43</var> PST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>12:33</var> PST</small><br><strong>Identified</strong> - Some customers emails are failing to send correctly due to a rendering change. We've identified the problem and are working on a fix. We will resend any failures once the solution is live.</p>tag:status.sendwithus.com,2005:Incident/115593422022-11-06T13:00:28-08:002022-11-06T13:00:28-08:00Infrastructure Maintenance<p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>13:00</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>09:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'> 6</var>, <var data-var='time'>13:06</var> PDT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time. During this maintenance period the dashboard may in inaccessible. Any errors from the API can be safely retried.</p>tag:status.sendwithus.com,2005:Incident/113177302022-09-29T17:35:38-07:002022-09-29T23:06:04-07:00Dashboard Availability Issues<p><small>Sep <var data-var='date'>29</var>, <var data-var='time'>17:35</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>29</var>, <var data-var='time'>13:57</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Sep <var data-var='date'>29</var>, <var data-var='time'>13:26</var> PDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Sep <var data-var='date'>29</var>, <var data-var='time'>12:43</var> PDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Sep <var data-var='date'>29</var>, <var data-var='time'>12:22</var> PDT</small><br><strong>Investigating</strong> - Some customers may be experiencing slower dashboard loading times. The Sendwithus team is investigating. Email is continuing to send normally.</p>tag:status.sendwithus.com,2005:Incident/110364642022-09-14T23:00:33-07:002022-09-14T23:00:33-07:00Infrastructure Maintenance<p><small>Sep <var data-var='date'>14</var>, <var data-var='time'>23:00</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>14</var>, <var data-var='time'>19:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>14:35</var> PDT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time. There will be a small window where the dashboard will be inaccessible during the maintenance window. Errors can be safely retried.</p>tag:status.sendwithus.com,2005:Incident/107987782022-08-24T20:06:41-07:002022-08-24T20:06:41-07:00Infrastructure Maintenance<p><small>Aug <var data-var='date'>24</var>, <var data-var='time'>20:06</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'>24</var>, <var data-var='time'>19:16</var> PDT</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Aug <var data-var='date'>24</var>, <var data-var='time'>19:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>10</var>, <var data-var='time'>10:25</var> PDT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time. There will be a small window where the dashboard will be inaccessible during the maintenance window. Errors can be safely retried.</p>tag:status.sendwithus.com,2005:Incident/106971782022-08-08T19:28:47-07:002022-08-08T19:28:47-07:00Infrastructure Maintenance<p><small>Aug <var data-var='date'> 8</var>, <var data-var='time'>19:28</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'> 8</var>, <var data-var='time'>19:05</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>26</var>, <var data-var='time'>17:01</var> PDT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time. There will be a small window where templates/drip campaigns/campaigns cannot be updated, but email will still send normally.</p>tag:status.sendwithus.com,2005:Incident/107104202022-07-28T11:54:19-07:002022-07-28T11:54:19-07:00Dashboard availability issues<p><small>Jul <var data-var='date'>28</var>, <var data-var='time'>11:54</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>28</var>, <var data-var='time'>10:51</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jul <var data-var='date'>28</var>, <var data-var='time'>10:15</var> PDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jul <var data-var='date'>28</var>, <var data-var='time'>09:44</var> PDT</small><br><strong>Investigating</strong> - Some customers may be experiencing a slower than normal dashboard. The Sendwithus team is investigating. Email is continuing to send normally.</p>tag:status.sendwithus.com,2005:Incident/103886492022-06-23T10:50:41-07:002022-06-23T10:50:41-07:00Dashboard Availability Issues<p><small>Jun <var data-var='date'>23</var>, <var data-var='time'>10:50</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>23</var>, <var data-var='time'>09:21</var> PDT</small><br><strong>Investigating</strong> - Some customers have reported connection issues with the Sendwithus dashboard. Our engineering team is currently investigating.</p>tag:status.sendwithus.com,2005:Incident/100754862022-06-08T19:43:18-07:002022-06-08T19:43:18-07:00Infrastructure Maintenance<p><small>Jun <var data-var='date'> 8</var>, <var data-var='time'>19:43</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'> 8</var>, <var data-var='time'>19:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'>25</var>, <var data-var='time'>14:34</var> PDT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time. Customers may notice elevated API and Dashboard error rates. Errors can be safely retried.</p>